Privacy Policy | Dillion Agency

1. Who We Are

Dillion Agency is a trading brand of D Liam Services LTD, a company registered in Ireland. We provide web design, digital marketing, photography, and social media services to businesses across Ireland and the UK.

Contact: info@dillionagency.com | +353 89 658 5542

2. What Data We Collect

We collect personal data only when you choose to provide it. This includes:

Contact information — name, email address, phone number
Business information — business name, domain name, project details
Payment information — processed securely by Stripe; we never store your card details
Usage data — pages visited, browser type, device type (via Google Analytics/Tag Manager)
Form submissions — answers submitted through our lead wizard, contact forms, or quote requests
Meeting details — date, time, and location submitted when booking a consultation

3. How We Use Your Data

To fulfil your order and deliver the services you have requested
To send you a quote, invoice, or project proposal
To contact you about your project or enquiry
To schedule a consultation or meeting via Google Calendar
To improve our website and service offerings
To comply with our legal and financial obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Third-Party Services We Use

Stripe

We use Stripe to process card payments. When you pay, your card details are sent directly to Stripe and are never stored on our servers. Stripe is PCI-DSS compliant. See stripe.com/privacy.

Firebase (Google)

We store client records, quote data, and form submissions in Google Firebase Firestore. Data is stored on Google's secure cloud infrastructure. See firebase.google.com/support/privacy.

Google Calendar

When you book a consultation, we may create a calendar event using the Google Calendar API. Your name and meeting details are used to create the event.

Google Analytics / Tag Manager

We use Google Tag Manager and Analytics to understand how visitors use our website. This data is anonymised and aggregated. You can opt out via your browser settings or Google's opt-out tool.

5. Cookies

Our website uses cookies to improve your browsing experience. These include essential cookies (required for the site to function), analytics cookies (Google Analytics), and functionality cookies. By continuing to use our site, you consent to our use of cookies. You can control cookies through your browser settings at any time.

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by Irish and EU law. Client and project records are typically retained for 7 years for accounting and legal purposes.

7. Your Rights (GDPR)

Under GDPR, you have the right to:

Access — request a copy of the personal data we hold about you
Rectification — ask us to correct inaccurate or incomplete data
Erasure — request deletion of your data (subject to legal obligations)
Restriction — ask us to limit how we process your data
Portability — receive your data in a portable format
Objection — object to us processing your data for certain purposes

To exercise any of these rights, email us at info@dillionagency.com. We will respond within 30 days.

8. Data Security

We take data security seriously. All data is transmitted over HTTPS. Payment data is handled exclusively by Stripe (PCI-DSS Level 1). Access to our internal systems is protected by Firebase Authentication with email/password credentials.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

10. Contact & Complaints

If you have any questions or concerns about this policy or how we handle your data, please contact us at info@dillionagency.com.

If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission (Ireland).